Frequently asked questions

1. What payment options does Online Art Shop offer?

Online Art Shop offers the following payment options
a. Manual electronic Funds – EFT
b. Snapscan for debit and credit card payment
c. Paypal – please note bank charges are for the customers’ account

2. How do I subscribe to your newsletter?

Click the subscribe button

3. Do you accept returns?

Please see our returns and refunds policy 

4. What print media do you offer?

Matt paper
Watercolour paper

5. What is the quality of the ink used for the printing

We do Giclée prints using archival quality ink.

6. What sizes do you print?

Please see the size options under the ‘shop’ icon. Exact sizes may vary per image to enquire as to exact dimensions, please send us an email
We print up to A0

7. Do you print custom sizes?

Yes we do. Please send us an email with your specifications and we will respond with relevant information

8. Where do you ship to?

We ship all over the world. Please see our shipping schedules.

9. How are my prints packaged?

Prints and rolled canvas are packaged in tubes. Stretched canvas is wrapped with protective material to ensure it does not get damaged.

10. May I return my goods if I change my mind?

No, we do not accept returns as your order is custom printed according to your choices. We do however replace damaged good. Please see our Returns and Refunds policy.